APC - outstanding support

I recently purchased an APC 900VA UPS. After charging and connecting the
unit, the battery remained in a constant "Charging" state and would not
go to 100%. I then disconnected everything, plugged in a lamp and
drained the battery- then allowed it to recharge. This time it would
only come up to 91%. I emailed APC support to ask if there was a
solution or if I should return it to the retailer. They responded in
less than 24 hours offering to RMA the product- free shipping and
deliver it to me versus my having to drive 60 miles roundtrip (Alaska
winter) to exchange it. They did not ask for proof of purchase, SKU or
any supporting documentation (the support automatically sent the type
and serial number). It's also a cross ship- I keep this unit until the
new one arrives and then return it in the box I receive the new one it.
I thought the speed and manner in which they handled the problem
warranted a "word of mouth" recommendation for those considering an UPS.

Fitz
--
Your body is a temple boy,
You ought to treat it well
But you trash the place and rent it out
Like it's some cheap motel - The Badlees

Fitz wrote:

> I recently purchased an APC 900VA UPS. After charging and connecting the
> unit, the battery remained in a constant "Charging" state and would not
> go to 100%. I then disconnected everything, plugged in a lamp and
> drained the battery- then allowed it to recharge. This time it would
> only come up to 91%. I emailed APC support to ask if there was a
> solution or if I should return it to the retailer. They responded in
> less than 24 hours offering to RMA the product- free shipping and
> deliver it to me versus my having to drive 60 miles roundtrip (Alaska
> winter) to exchange it. They did not ask for proof of purchase, SKU or
> any supporting documentation (the support automatically sent the type
> and serial number). It's also a cross ship- I keep this unit until the
> new one arrives and then return it in the box I receive the new one it.
> I thought the speed and manner in which they handled the problem
> warranted a "word of mouth" recommendation for those considering an UPS.
>
> Fitz

I had a similar experience with an APC product in 2003. It's great to
learn that their new owner has chosen to continue treating customers well.