ASUS Tech/RMA Support

"Milli" <TheMilligans DeleteThis @txun.net> wrote in message
news:132iha5kfqdvi64@corp.supernews.com...
> I have a dead MB...I emailed ASUS tech support, they told me to try a
> couple of things and if they didn't work to email for an RMA...I emailed
> for an RMA a week ago and haven't gotten any response...would sure like
> to get my system up sometime this decade...is this typical for ASUS
> support (this is my first ASUS board).
> tony

Try using the phone, Emails can be unreliable at the best of times. I only
dealt with the UK side of things but they have dealt with 2 issues in a
prompt and orderly fashion.
 >> Stay informed about: ASUS Tech/RMA Support 

Milli <TheMilligans.TakeThisOut@txun.net> wrote in news:132iha5kfqdvi64
@corp.supernews.com:

> I have a dead MB...I emailed ASUS tech support, they told me to try a
> couple of things and if they didn't work to email for an RMA...I emailed
> for an RMA a week ago and haven't gotten any response...would sure like
> to get my system up sometime this decade...is this typical for ASUS
> support (this is my first ASUS board).
> tony

If you're trying to do an RMA, then abandon the email and get on the
honkin' phone.
 >> Stay informed about: ASUS Tech/RMA Support 

Right now I am working on my third replacement motherboard. from them A
couple of months ago while transferring some files the board just died.
Called and emailed asus with the only result being someone else has to deal
with the issue and they would get back to me shortly. After over a month, I
don't expect any response from them given their track record. When the board
orginally went out I was under a deadline and gave them a credit card for
expedited service. After the time limit had passed and several emails and
phone calls to their Kentucky facility, I got a customer rep on the line who
insisted I never provided them with the info for expedited service. During
the conversation I pulled up an email from her that had attached the
original forms I sent in for the expedited service and she still insisted I
had not provided the information. As it turned out when they got the board,
they unpacked it , repacked it and shipped it out without servicing. They
next sent out a replacement that soon failed. In this next go round I got
passed on to a tech at the Kentucky facility who was quite konwledgable and
said he would find a replacemnt board and send it out after testing. As it
turned out the board did not come from him but from LA and failed after a
few montths. Here I am still waiting and with a new build computer--not
using an Asus board.


"Milli" <TheMilligans RemoveThis @txun.net> wrote in message
news:132iha5kfqdvi64@corp.supernews.com...
>I have a dead MB...I emailed ASUS tech support, they told me to try a
>couple of things and if they didn't work to email for an RMA...I emailed
>for an RMA a week ago and haven't gotten any response...would sure like to
>get my system up sometime this decade...is this typical for ASUS support
>(this is my first ASUS board).
> tony
 >> Stay informed about: ASUS Tech/RMA Support 

"ed jurewicz" <ejurewicz.TakeThisOut@comcast.net> wrote in message
news:KKydnZaFHYo8-rbbnZ2dnUVZ_revnZ2d@comcast.com...
> Right now I am working on my third replacement motherboard. from them A
> couple of months ago while transferring some files the board just died.
> Called and emailed asus with the only result being someone else has to
deal
> with the issue and they would get back to me shortly. After over a month,
I
> don't expect any response from them given their track record. When the
board
> orginally went out I was under a deadline and gave them a credit card for
> expedited service. After the time limit had passed and several emails and
> phone calls to their Kentucky facility, I got a customer rep on the line
who
> insisted I never provided them with the info for expedited service. During
> the conversation I pulled up an email from her that had attached the
> original forms I sent in for the expedited service and she still insisted
I
> had not provided the information. As it turned out when they got the
board,
> they unpacked it , repacked it and shipped it out without servicing. They
> next sent out a replacement that soon failed. In this next go round I got
> passed on to a tech at the Kentucky facility who was quite konwledgable
and
> said he would find a replacemnt board and send it out after testing. As it
> turned out the board did not come from him but from LA and failed after a
> few montths. Here I am still waiting and with a new build computer--not
> using an Asus board.
>
>


Motherboards dont often go bad...
sorry to hear about your woes, but asus pwns MSI..

Msi told me "your board is under warranty and is free for repair" and then
told me "but we will not repair it, as we currently do not have a working
RMA computer and can not generate you a repair number".

After about 2 years of me slagging them off in several areas they fixed the
board for shipping cost. The interesting thing was that it was a known
fault with the capacitors.

Anyhow, if you have had 3 boards that have all died then I would stop using
it and post details OF THAT BOARD and not just says Asus. All companys make
dud products from time to time and if you have had one then please let us
know what board it is so we can mark it off of our list of "grab if cheap"

 >> Stay informed about: ASUS Tech/RMA Support 

The board is an A8N-E. I was rather pleased with it until the problems
started. I am not interested in SLI and this board fit my needs rather well
plus I had fairly good results with previous asus boards. I was to say the
least taken aback by the attitude of the customer service rep who denied I
had made the rma arrangements when right in front of me on my comptuer
screen was her email with my rma forms attached in the boddy. I was so
incensed that I documented the correspondence and sent it with an
explanatory letter included to Asus. Because I could not find a specific
address for customer service, I sent it addressed to the VP of customer
relations at their hq. After several weeks the packet was returned to me
unopened.

"mr deo" <rstlne.RemoveThis@atatwhereherewheretherehuyeh.com> wrote in message
news:uo_Wh.9072$M_3.8916@newsfe1-gui.ntli.net...
>
> "ed jurewicz" <ejurewicz.RemoveThis@comcast.net> wrote in message
> news:KKydnZaFHYo8-rbbnZ2dnUVZ_revnZ2d@comcast.com...
>> Right now I am working on my third replacement motherboard. from them A
>> couple of months ago while transferring some files the board just died.
>> Called and emailed asus with the only result being someone else has to
> deal
>> with the issue and they would get back to me shortly. After over a month,
> I
>> don't expect any response from them given their track record. When the
> board
>> orginally went out I was under a deadline and gave them a credit card for
>> expedited service. After the time limit had passed and several emails and
>> phone calls to their Kentucky facility, I got a customer rep on the line
> who
>> insisted I never provided them with the info for expedited service.
>> During
>> the conversation I pulled up an email from her that had attached the
>> original forms I sent in for the expedited service and she still insisted
> I
>> had not provided the information. As it turned out when they got the
> board,
>> they unpacked it , repacked it and shipped it out without servicing. They
>> next sent out a replacement that soon failed. In this next go round I
>> got
>> passed on to a tech at the Kentucky facility who was quite konwledgable
> and
>> said he would find a replacemnt board and send it out after testing. As
>> it
>> turned out the board did not come from him but from LA and failed after a
>> few montths. Here I am still waiting and with a new build computer--not
>> using an Asus board.
>>
>>
>
>
> Motherboards dont often go bad...
> sorry to hear about your woes, but asus pwns MSI..
>
> Msi told me "your board is under warranty and is free for repair" and then
> told me "but we will not repair it, as we currently do not have a working
> RMA computer and can not generate you a repair number".
>
> After about 2 years of me slagging them off in several areas they fixed
> the
> board for shipping cost. The interesting thing was that it was a known
> fault with the capacitors.
>
> Anyhow, if you have had 3 boards that have all died then I would stop
> using
> it and post details OF THAT BOARD and not just says Asus. All companys
> make
> dud products from time to time and if you have had one then please let us
> know what board it is so we can mark it off of our list of "grab if cheap"
>
>
>
 >> Stay informed about: ASUS Tech/RMA Support 

Wow...sounds like you have had quite an experience...I got tired of
waiting for an email response and called them Monday...they gave me an
RMA and I sent the board out today...hopefully I'll have better luck
with them than you did...

I hope you can get it all ironed out with them.

ed jurewicz wrote:
> Right now I am working on my third replacement motherboard. from them A
> couple of months ago while transferring some files the board just died.
> Called and emailed asus with the only result being someone else has to deal
> with the issue and they would get back to me shortly. After over a month, I
> don't expect any response from them given their track record. When the board
> orginally went out I was under a deadline and gave them a credit card for
> expedited service. After the time limit had passed and several emails and
> phone calls to their Kentucky facility, I got a customer rep on the line who
> insisted I never provided them with the info for expedited service. During
> the conversation I pulled up an email from her that had attached the
> original forms I sent in for the expedited service and she still insisted I
> had not provided the information. As it turned out when they got the board,
> they unpacked it , repacked it and shipped it out without servicing. They
> next sent out a replacement that soon failed. In this next go round I got
> passed on to a tech at the Kentucky facility who was quite konwledgable and
> said he would find a replacemnt board and send it out after testing. As it
> turned out the board did not come from him but from LA and failed after a
> few montths. Here I am still waiting and with a new build computer--not
> using an Asus board.
>
>
> "Milli" <TheMilligans DeleteThis @txun.net> wrote in message
> news:132iha5kfqdvi64@corp.supernews.com...
>> I have a dead MB...I emailed ASUS tech support, they told me to try a
>> couple of things and if they didn't work to email for an RMA...I emailed
>> for an RMA a week ago and haven't gotten any response...would sure like to
>> get my system up sometime this decade...is this typical for ASUS support
>> (this is my first ASUS board).
>> tony
>
>
 >> Stay informed about: ASUS Tech/RMA Support 

I can't help but think a certain part of the frustration with warranties is
the reliance on replacing failed parts with reconditioned and a general lack
of systematic quality control. When I got past the first level of customer
service and talked to someone who appeared to know what they were doing, it
seemed like the replacement part was a rather haphazard process. He
generally stated he would look around to see if there was a suitable
motherboard on hand that he could test out but in the end the rma got handed
off to CA and when they called the rep essentially said they would look
around as see what they had on hand. What they did have was the board that
lasted only a couple of months and is now residing in a box in my closet
with no response from asus after both emails and phone calls.
"Milli" <TheMilligans.DeleteThis@txun.net> wrote in message
news:132t8skkssjb05d@corp.supernews.com...
> Wow...sounds like you have had quite an experience...I got tired of
> waiting for an email response and called them Monday...they gave me an RMA
> and I sent the board out today...hopefully I'll have better luck with them
> than you did...
>
> I hope you can get it all ironed out with them.
>
> ed jurewicz wrote:
>> Right now I am working on my third replacement motherboard. from them A
>> couple of months ago while transferring some files the board just died.
>> Called and emailed asus with the only result being someone else has to
>> deal with the issue and they would get back to me shortly. After over a
>> month, I don't expect any response from them given their track record.
>> When the board orginally went out I was under a deadline and gave them a
>> credit card for expedited service. After the time limit had passed and
>> several emails and phone calls to their Kentucky facility, I got a
>> customer rep on the line who insisted I never provided them with the info
>> for expedited service. During the conversation I pulled up an email from
>> her that had attached the original forms I sent in for the expedited
>> service and she still insisted I had not provided the information. As it
>> turned out when they got the board, they unpacked it , repacked it and
>> shipped it out without servicing. They next sent out a replacement that
>> soon failed. In this next go round I got passed on to a tech at the
>> Kentucky facility who was quite konwledgable and said he would find a
>> replacemnt board and send it out after testing. As it turned out the
>> board did not come from him but from LA and failed after a few montths.
>> Here I am still waiting and with a new build computer--not using an Asus
>> board.
>>
>>
>> "Milli" <TheMilligans.DeleteThis@txun.net> wrote in message
>> news:132iha5kfqdvi64@corp.supernews.com...
>>> I have a dead MB...I emailed ASUS tech support, they told me to try a
>>> couple of things and if they didn't work to email for an RMA...I emailed
>>> for an RMA a week ago and haven't gotten any response...would sure like
>>> to get my system up sometime this decade...is this typical for ASUS
>>> support (this is my first ASUS board).
>>> tony
>>
 >> Stay informed about: ASUS Tech/RMA Support