Asus not responding to RMA request

External Since: Jun 11, 2004 Posts: 7

I am trying to get an A7N8X RMA'd but they have not responded to 3 E-mails
sent to rma.TakeThisOut@asus.com. It has been over a week since the first one was sent
out. Are these guys alive? I've had to RMA Abit boards and they respond
right away, but this is leaving a bad taste in my mouth and if I don't get
this taken care of it'll be the last Asus I buy.

External Since: Jul 27, 2004 Posts: 2307

In article <10cjpjv8m9g8rc5 RemoveThis @news.supernews.com>, "Kroagnon"
<kroagnon RemoveThis @kroagnon.com> wrote:

> I am trying to get an A7N8X RMA'd but they have not responded to 3 E-mails
> sent to rma RemoveThis @asus.com. It has been over a week since the first one was sent
> out. Are these guys alive? I've had to RMA Abit boards and they respond
> right away, but this is leaving a bad taste in my mouth and if I don't get
> this taken care of it'll be the last Asus I buy.

Have you tried phoning them ?

<a style='text-decoration: underline;' href="http://usa.asus.com/contact/contactindex.htm" target="_blank">http://usa.asus.com/contact/contactindex.htm</a>

Filling this out first will shorten the length of your
phone call:

<a style='text-decoration: underline;' href="http://rma.asus.com/enduser/RmaRequest.aspx" target="_blank">http://rma.asus.com/enduser/RmaRequest.aspx</a>

They do stuff like this, they claim, due to the volume
of spam they get via Email.

HTH,
Paul