QUESTION FOR THE EXPERTS....

"Syfo-Dyas" <Syfo-Dyas.RemoveThis@gmail.com> wrote...
> What is the easiest way to get on my parents and my inlaws pc to help
> them out. I have been helping them on the phone but it is just too
> hard. They are both very new to the PC world and need help quite a
> bit. Is there some easy way to get on their pc via the internet and
> help them fix their pc by actually being on their desktop???
> I heard it could be done but dont know how. By the way they all have
> high speed cable connections.

Find the article on "Use your Computer from Anywhere" in MaximumPC
(www.maximumpc.com), Feb 08 issue, p. 50. It's a 15-minute (or less) job on
each computer, and works like a charm.

The short version is that you set up a VPN (Virtual Private Network) using
Hamachi and remote-control via UltraVNC.

www.logmein.com for Hamachi
www.uvnc.com for UltraVNC

both free!
 >> Stay informed about: QUESTION FOR THE EXPERTS.... 

I do this for my dad with dameware miniremote control

you need to use a dynamic DNS service and properly configure the
router/firewalls at end end to work

I can then remotely connect to my Dad's PC as long as the problem is not
with the cablemodem and internet services


"Syfo-Dyas" <Syfo-Dyas RemoveThis @gmail.com> wrote in message
news:0k8kp3h7apt0itfmc6lqg1k1l6orj8m91c@4ax.com...
> What is the easiest way to get on my parents and my inlaws pc to help
> them out. I have been helping them on the phone but it is just too
> hard. They are both very new to the PC world and need help quite a
> bit. Is there some easy way to get on their pc via the internet and
> help them fix their pc by actually being on their desktop???
> I heard it could be done but dont know how. By the way they all have
> high speed cable connections.
>
> Thanks
 >> Stay informed about: QUESTION FOR THE EXPERTS.... 

On 2008-01-25, Steven <nomail.RemoveThis@ibm.net> wrote:

[top-posting de-munged]

> "Syfo-Dyas" <Syfo-Dyas.RemoveThis@gmail.com> wrote in message
> news:0k8kp3h7apt0itfmc6lqg1k1l6orj8m91c@4ax.com...
>> What is the easiest way to get on my parents and my inlaws pc to help
>> them out. I have been helping them on the phone but it is just too
>> hard. They are both very new to the PC world and need help quite a
>> bit. Is there some easy way to get on their pc via the internet and
>> help them fix their pc by actually being on their desktop???
>> I heard it could be done but dont know how. By the way they all have
>> high speed cable connections.
>
> I do this for my dad with dameware miniremote control
>
> you need to use a dynamic DNS service and properly configure the
> router/firewalls at end end to work

DNS is completely unnecessary - point the user to www.whatismyip.com
or similar and use the IP direct.

As for software, there are a few options that have already been
mentioned. Personally I prefer to use Terminal Services where the
OS supports it - it is integrated more tightly to Windows than the
other suggestions and gives an experience closer to actually being
sat in front of the machine.

--
Andrew Smallshaw
andrews.RemoveThis@sdf.lonestar.org
 >> Stay informed about: QUESTION FOR THE EXPERTS.... 

On Fri, 25 Jan 2008 23:14:11 +0100 (CET), Andrew Smallshaw
<andrews.RemoveThis@sdf.lonestar.org> wrote:

>On 2008-01-25, Steven <nomail.RemoveThis@ibm.net> wrote:
>
>[top-posting de-munged]
>
>> "Syfo-Dyas" <Syfo-Dyas.RemoveThis@gmail.com> wrote in message
>> news:0k8kp3h7apt0itfmc6lqg1k1l6orj8m91c@4ax.com...
>>> What is the easiest way to get on my parents and my inlaws pc to help
>>> them out. I have been helping them on the phone but it is just too
>>> hard. They are both very new to the PC world and need help quite a
>>> bit. Is there some easy way to get on their pc via the internet and
>>> help them fix their pc by actually being on their desktop???
>>> I heard it could be done but dont know how. By the way they all have
>>> high speed cable connections.
>>
>> I do this for my dad with dameware miniremote control
>>
>> you need to use a dynamic DNS service and properly configure the
>> router/firewalls at end end to work
>
>DNS is completely unnecessary - point the user to www.whatismyip.com
>or similar and use the IP direct.
>
>As for software, there are a few options that have already been
>mentioned. Personally I prefer to use Terminal Services where the
>OS supports it - it is integrated more tightly to Windows than the
>other suggestions and gives an experience closer to actually being
>sat in front of the machine.


Thanks for all the help and I will look into all of the suggestions.
 >> Stay informed about: QUESTION FOR THE EXPERTS.... 

Try Teamviewer easy to use and free


Dale


"Syfo-Dyas" <Syfo-Dyas RemoveThis @gmail.com> wrote in message
news:eavpp3hkf1paf51p62ip78rqmeiraf1417@4ax.com...
> On Fri, 25 Jan 2008 23:14:11 +0100 (CET), Andrew Smallshaw
> <andrews RemoveThis @sdf.lonestar.org> wrote:
>
>>On 2008-01-25, Steven <nomail RemoveThis @ibm.net> wrote:
>>
>>[top-posting de-munged]
>>
>>> "Syfo-Dyas" <Syfo-Dyas RemoveThis @gmail.com> wrote in message
>>> news:0k8kp3h7apt0itfmc6lqg1k1l6orj8m91c@4ax.com...
>>>> What is the easiest way to get on my parents and my inlaws pc to help
>>>> them out. I have been helping them on the phone but it is just too
>>>> hard. They are both very new to the PC world and need help quite a
>>>> bit. Is there some easy way to get on their pc via the internet and
>>>> help them fix their pc by actually being on their desktop???
>>>> I heard it could be done but dont know how. By the way they all have
>>>> high speed cable connections.
>>>
>>> I do this for my dad with dameware miniremote control
>>>
>>> you need to use a dynamic DNS service and properly configure the
>>> router/firewalls at end end to work
>>
>>DNS is completely unnecessary - point the user to www.whatismyip.com
>>or similar and use the IP direct.
>>
>>As for software, there are a few options that have already been
>>mentioned. Personally I prefer to use Terminal Services where the
>>OS supports it - it is integrated more tightly to Windows than the
>>other suggestions and gives an experience closer to actually being
>>sat in front of the machine.
>
>
> Thanks for all the help and I will look into all of the suggestions.
 >> Stay informed about: QUESTION FOR THE EXPERTS....