Update: Got the hard-drive back from first 'recovery services'
company. Sent it to a small firm in Toronto .. I had emailed them ..
they said they were pretty sure they could recover. I had to contact
them to follow up after they received the drive and had it for 3 days
(more of the poor communication .. here we go again!) .. then they
said they couldn't recover and had contacted Ontrack (who they have
partnership with) .. Ontrack told them, yes, they could try to
recover the drive (not much confidence in that statement). But I had
the Toronto firm send the drive back to me. I asked the tech what
exactly was wrong with the drive. He said 'lost servo marks ..
cannot calibrate' or something to that affect. I thought they could
recover anything regardless of the damage .. at least that is what
their site says. I then sent the drive to a local firm .. I
mentioned the 'lost servo marks' and they indicated they could
probably recover it (again, not a confident reply, but I guess the
10% non-recoverability claims make them not promise anything). The
local company has had it for a week. They have online status .. but
that is a waste, as no progress was ever posted except that they had
begun to attempt recovery. I patiently waited and called when the
estimated rcovery was to be completed. They indicated that they had
to try a couple of more things .. and if that fails, they'd ship my
drive back!
My guess is that they can't recover like they claim. I am beginning
to wonder about this ... there are many companies .. some appear
large (with several labs), while others are obviously small where
they operate from suites. I refuse to believe that no one can
recover this drive. The heads aren't crashing ... it powers up and
spins. No one has attempted, to my knowledge to open the drive, yet,
although I authorized it, if needed. This is like frustrating as
hell! I'm venting now. I'm expecting to have to send this drive to
one of the big firms .. I'll get charged to evaluate and tell me what
I already know! GEEZ!
Moral of the story ...
Backup! Backup! Backup! And I guess stay away from Western Digitial
drives. I've had pc's since 1982 ... (IBM XT) .. this is the first
drive problem I've ever had.
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