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Lost Internet Connectivity

 
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Author Message
socav

External


Since: Mar 07, 2006
Posts: 3



(Msg. 1) Posted: Tue Mar 07, 2006 2:55 am
Post subject: Lost Internet Connectivity
Archived from groups: alt>comp>hardware>pc-homebuilt (more info?)

I'm the unofficial go-to guy for computer problems at work, and I have
a problem that I think is beyond me.

This morning, my boss turned on his computer, and had no internet.
Nothing had been touched since he last used the computer, when
everything worked fine. No one had even been in his office, except
when an employee came in to clean. However, the network worked -- he
could send/receive files with other computers on the network -- but
neither Intenet Explorer nor AOL could connect to the internet. At
first, this was the only apparent error, but after I started
switching NICs, I got something else. The Local Area Connection
became labeled "limited or no connectivity" and when I
clicked "repair" under the support tab of the Local Area
Connection Status window, it failed because the IP address could not
be renewed. As you can see below, I tried a lot of things, and
nothing has worked. I've ran out of ideas. Please, any
suggestions???

What doesn't work:
Update programs can't connect to the internet
AOL can't connect to the internet
IE can't connect to the internet
Will not successfully ping 192.168.0.1 or 192.168.1.0
ipconfig does not list a default gateway address
ipconfig does not list a DNS suffix

[b:7b4a71812f]What works:[/b:7b4a71812f]
The network -- all computers that can typically be accessed by this
computer can be accessed, and can access this computer
Other computers on the network can access the internet
All hardware seems to be working correctly
Will successfully ping IP address of computer (169.254.?.?)
Will successfully ping 127.0.0.1

[b:7b4a71812f]What I've tried:[/b:7b4a71812f]
Ran Spykiller
Ran Ad-Aware SE Personal (latest definitions)
Ran Norton Anti-virus 2002 (latest definitions)
Did a System Restore to 3-2-06 (when internet worked)
Unplugged/replugged power to switch
Switched NIC with known working NIC
Put NIC in known working PCI slot
Plugged PC into known working outlet/cable
Computer has been rebooted multiple times throughout all this
(obviously)

[b:7b4a71812f]Description of network[/b:7b4a71812f]
Cable broadband (I believe)
All of the computers (9) are plugged into a Linksys 16-port switch
(sorry, no model #). I have no idea what the switch is plugged into.
There is a D-link wireless router (sorry, no model #) plugged into
the switch, which works fine.

[b:7b4a71812f]The OS(s) used[/b:7b4a71812f]
The computer with the problems is running XP PRO SP2
Five other computers are running the same
One computer is running XP PRO SP1
Two computers are running Windows 98 (1 SE, 1 Regular (I believe))
(One of these lost internet connectivity last week, not sure if this
is related)

Please, any ideas would be appreciated.

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socav

External


Since: Mar 07, 2006
Posts: 3



(Msg. 2) Posted: Tue Mar 07, 2006 3:55 am
Post subject: Re: Lost Internet Connectivity [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Yes, I took the PC into another office and used the (known working)
cable from in there.

Thanks for the reply.

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Simon

External


Since: Oct 19, 2005
Posts: 7



(Msg. 3) Posted: Tue Mar 07, 2006 5:55 am
Post subject: Re: Lost Internet Connectivity [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

socav wrote:
> I'm the unofficial go-to guy for computer problems at work, and I have
> a problem that I think is beyond me.
>
> This morning, my boss turned on his computer, and had no internet.
> Nothing had been touched since he last used the computer, when
> everything worked fine. No one had even been in his office, except
> when an employee came in to clean. However, the network worked -- he
> could send/receive files with other computers on the network -- but
> neither Intenet Explorer nor AOL could connect to the internet. At
> first, this was the only apparent error, but after I started
> switching NICs, I got something else. The Local Area Connection
> became labeled "limited or no connectivity" and when I
> clicked "repair" under the support tab of the Local Area
> Connection Status window, it failed because the IP address could not
> be renewed. As you can see below, I tried a lot of things, and
> nothing has worked. I've ran out of ideas. Please, any
> suggestions???
>
> What doesn't work:
> Update programs can't connect to the internet
> AOL can't connect to the internet
> IE can't connect to the internet
> Will not successfully ping 192.168.0.1 or 192.168.1.0
> ipconfig does not list a default gateway address
> ipconfig does not list a DNS suffix
>
> [b:7b4a71812f]What works:[/b:7b4a71812f]
> The network -- all computers that can typically be accessed by this
> computer can be accessed, and can access this computer
> Other computers on the network can access the internet
> All hardware seems to be working correctly
> Will successfully ping IP address of computer (169.254.?.?)
> Will successfully ping 127.0.0.1
>
> [b:7b4a71812f]What I've tried:[/b:7b4a71812f]
> Ran Spykiller
> Ran Ad-Aware SE Personal (latest definitions)
> Ran Norton Anti-virus 2002 (latest definitions)
> Did a System Restore to 3-2-06 (when internet worked)
> Unplugged/replugged power to switch
> Switched NIC with known working NIC
> Put NIC in known working PCI slot
> Plugged PC into known working outlet/cable
> Computer has been rebooted multiple times throughout all this
> (obviously)
>
> [b:7b4a71812f]Description of network[/b:7b4a71812f]
> Cable broadband (I believe)
> All of the computers (9) are plugged into a Linksys 16-port switch
> (sorry, no model #). I have no idea what the switch is plugged into.
> There is a D-link wireless router (sorry, no model #) plugged into
> the switch, which works fine.
>
> [b:7b4a71812f]The OS(s) used[/b:7b4a71812f]
> The computer with the problems is running XP PRO SP2
> Five other computers are running the same
> One computer is running XP PRO SP1
> Two computers are running Windows 98 (1 SE, 1 Regular (I believe))
> (One of these lost internet connectivity last week, not sure if this
> is related)
>
> Please, any ideas would be appreciated.
>
An IP address of 169.x.x.x means it can't get a real IP address for some
reason. Do an IP config on a machine that can connect and take a look at
the IP address and gateway. I'd put a static address onto this computer
in the same subnet range and use the same default gateway and DNS
settings the others have and see if it works then. If it does then it
could be just a case of rebooting the router, sometimes these get in a
mess and stop giving out IP addresses to clients.
simon
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socav

External


Since: Mar 07, 2006
Posts: 3



(Msg. 4) Posted: Tue Mar 07, 2006 11:55 am
Post subject: Re: Lost Internet Connectivity [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)

Thanks for the tip.

Update: This morning, no computer could access the internet or
network. One of the employees called the company/guy who set up the
network, and apparently there's another router somewhere (good to
know!!!). They reset the router and all the computers worked fine.
We still have yet to see if the problem computer is working, but
things are looking good.
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