No Gigabyte Support In UK

Anyone in the UK beware that despite what's published in the Gigabyte
motherboard manuals and on their web site there isn't any support of their
products in the UK.
I've recently sent them an email to the address as stated in a manual from a
motherboard newly introduced to the market plus filled out the form on the
website but I've still not had a reply from them or even an acknowledgement.
I even attempted to telephone the two numbers shown on their advertisements
for the motherboards but was told each time that I couldn't have any support
from them due to firstly not purchasing direct and not being part of a
company (I'm a private home user). This attitude stinks and is much worse
than that encountered from Microsoft.
Now this isn't an isolated incident as I've never had any reply from the UK
support in the past few years either. This is a great shame as the product
is good but without adequate support back up the product is very
disappointing.
Thanks for nothing Gigabyte for a having the courtesy NOT! of replying or
acknowledging my requests for assistance. I'm now very disappointed with the
motherboard due to having no support from you.
My advice to anyone in the UK is don't buy any Gigabyte products until
support is given.

Stephen

"Stephen" <newsmail02 RemoveThis @ntlworld.com> wrote in message
news:DiJ9b.2217$YL1.1135151@newsfep2-win.server.ntli.net...
 > Anyone in the UK beware that despite what's published in the Gigabyte
 > motherboard manuals and on their web site there isn't any support of their
 > products in the UK.
 > I've recently sent them an email to the address as stated in a manual from
a
 > motherboard newly introduced to the market plus filled out the form on the
 > website but I've still not had a reply from them or even an
acknowledgement.
 > I even attempted to telephone the two numbers shown on their
advertisements
 > for the motherboards but was told each time that I couldn't have any
support
 > from them due to firstly not purchasing direct and not being part of a
 > company (I'm a private home user). This attitude stinks and is much worse
 > than that encountered from Microsoft.
 > Now this isn't an isolated incident as I've never had any reply from the
UK
 > support in the past few years either. This is a great shame as the product
 > is good but without adequate support back up the product is very
 > disappointing.
 > Thanks for nothing Gigabyte for a having the courtesy NOT! of replying or
 > acknowledging my requests for assistance. I'm now very disappointed with
the
 > motherboard due to having no support from you.
 > My advice to anyone in the UK is don't buy any Gigabyte products until
 > support is given.
 >
It seems to now be official that Gigabyte are refusing to give support in
the UK. This is despite what is published within the manuals (mine was dated
June 2003) and the form to fill in on their website for support.
They have obviously seen the original posting and sent the following email
to me;

***********************************************************
Dear Sir,

With reference to your statement made on the Gigabyte Newsgroup

<a style='text-decoration: underline;' href="http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&oe=UTF-8&group=alt.comp.periphs.gigabyte&selm=Ltn9b.1398%24966.1000%40newsfep3-gui.server.ntli.net" target="_blank">http://groups.google.com/groups?dq=&hl=en&lr=&ie=UTF-8&oe=UTF-8&group=....comp.p</a>

As an end-user you will have purchased your board from a dealer, Who if
reputable will give you full support for your product, if they can not help,
your dealer will have direct contact numbers for UK support.

Gigabyte do not sell private only direct to four distributors in the UK

Support for our products are second to none if the correct channels are
followed.


Kind Regards,
Darren Masters
Application Engineer
(UK) FAE / GBT Tech Co., Ltd

Tel: +44 (0) 1908 362 704
Fax: +44(0) 1908 362 709
E-mail:Darren@GBT-Tech.co.uk
website:http:// <a style='text-decoration: underline;' href="http://www.gigabyte.com.tw" target="_blank">www.gigabyte.com.tw</a>

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