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External
Since: Sep 14, 2005
Posts: 13
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(Msg. 1) Posted: Sat Oct 08, 2005 12:52 am
Post subject: Chaintech Support A+
Archived from groups: alt>comp>periphs>mainboard>chaintech (more info?)
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I posting this because I can't believe what great service I received
from Chaintech service support, and since you are reading this group,
I figured you ought to know. I don't work for Chaintech or any of its
affiliates - I'm just a plain vanilla consumer.
So here's my story:
-- My 18 month-old CT-9CJS mobo died about 5 weeks ago. It was a great
board with many high-end features.
-- I searched the web for a replacement and couldn't find one.
-- Called Chaintech support, and talked a to a person who told me
there might yet be some unboxed ones available.
-- per his instruction, I emailed the tech support, and after several
emails - because I could not find the serial number on my old board -
I got an RMA, but no promises about repair or replacement.
-- The RMA email had the RMA number and instructions to enclose a $35
money order and a copy of the email with the RMA#. It took a week to
get to California from the east coast. I didn't hear anything until 7
days later.
-- Exactly 7 days after Chaintech service support received my old
mobo, the replacement board arrived.
I have only just rebuilt the machine (yeah, I have a full time job
too), but it works. |
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External
Since: Oct 16, 2003
Posts: 16
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(Msg. 2) Posted: Mon Oct 17, 2005 3:55 am
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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treefrog schreef:
> I posting this because I can't believe what great service I received
> from Chaintech service support, and since you are reading this group,
> I figured you ought to know. I don't work for Chaintech or any of its
> affiliates - I'm just a plain vanilla consumer.
>
And now my story:
I send a simple email to Chaintech support about Mainboard CPU support.
AFTER 3 Mails still no answer
You call that great service !!!
Michel |
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External
Since: Mar 27, 2005
Posts: 10
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(Msg. 3) Posted: Mon Oct 17, 2005 9:19 am
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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I was considering a chanintech video card. After visiting their site I was
surprised to find support is by e mail only. This is not only exceedingly
slow but really avoids at least a toll number for a prompt exchange. Too
cheap!
Chaintech is scratched from my list of vendors. Will go for one of many
with free phone support.
Seamus J. Wilson
"Michel" <nospamatmweijts RemoveThis @hotmail.com> wrote in message
news:11l6h31i4imshf2@corp.supernews.com...
> treefrog schreef:
> > I posting this because I can't believe what great service I received
> > from Chaintech service support, and since you are reading this group,
> > I figured you ought to know. I don't work for Chaintech or any of its
> > affiliates - I'm just a plain vanilla consumer.
> >
> And now my story:
>
> I send a simple email to Chaintech support about Mainboard CPU support.
>
> AFTER 3 Mails still no answer
>
> You call that great service !!!
>
> Michel >> Stay informed about: Chaintech Support A+ |
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External
Since: Sep 14, 2005
Posts: 13
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(Msg. 4) Posted: Wed Oct 19, 2005 11:12 pm
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Mon, 17 Oct 2005 08:27:46 +0200, Michel
<nospamatmweijts.DeleteThis@hotmail.com> wrote:
>treefrog schreef:
>> I posting this because I can't believe what great service I received
>> from Chaintech service support, and since you are reading this group,
>> I figured you ought to know. I don't work for Chaintech or any of its
>> affiliates - I'm just a plain vanilla consumer.
>>
>And now my story:
>
>I send a simple email to Chaintech support about Mainboard CPU support.
>
>AFTER 3 Mails still no answer
>
>You call that great service !!!
>
>Michel
Try this: service.DeleteThis@chaintechusa.com
just a suggestion: they'll need your email address, product, model#,
and serial#. tell them your problem, describe system components,
conditions you have seen the problem, etc., and what you would like
them to do. >> Stay informed about: Chaintech Support A+ |
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External
Since: Oct 16, 2003
Posts: 16
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(Msg. 5) Posted: Mon Oct 24, 2005 5:55 pm
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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treefrog schreef:
> On Mon, 17 Oct 2005 08:27:46 +0200, Michel
> <nospamatmweijts RemoveThis @hotmail.com> wrote:
>
>
>>treefrog schreef:
>>
>>>I posting this because I can't believe what great service I received
>>>from Chaintech service support, and since you are reading this group,
>>>I figured you ought to know. I don't work for Chaintech or any of its
>>>affiliates - I'm just a plain vanilla consumer.
>>>
>>
>>And now my story:
>>
>>I send a simple email to Chaintech support about Mainboard CPU support.
>>
>>AFTER 3 Mails still no answer
>>
>>You call that great service !!!
>>
>>Michel
>
>
> Try this: service RemoveThis @chaintechusa.com
> just a suggestion: they'll need your email address, product, model#,
> and serial#. tell them your problem, describe system components,
> conditions you have seen the problem, etc., and what you would like
> them to do.
Thanks I will give it a try
Michel >> Stay informed about: Chaintech Support A+ |
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External
Since: Oct 16, 2003
Posts: 16
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(Msg. 6) Posted: Tue Oct 25, 2005 5:55 am
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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Michel schreef:
> treefrog schreef:
>
>> On Mon, 17 Oct 2005 08:27:46 +0200, Michel
>> <nospamatmweijts.DeleteThis@hotmail.com> wrote:
>>
>>
>>> treefrog schreef:
>>>
>>>> I posting this because I can't believe what great service I received
>>>> from Chaintech service support, and since you are reading this group,
>>>> I figured you ought to know. I don't work for Chaintech or any of its
>>>> affiliates - I'm just a plain vanilla consumer.
>>>>
>>>
>>> And now my story:
>>>
>>> I send a simple email to Chaintech support about Mainboard CPU support.
>>>
>>> AFTER 3 Mails still no answer
>>>
>>> You call that great service !!!
>>>
>>> Michel
>>
>>
>>
>> Try this: service.DeleteThis@chaintechusa.com
>> just a suggestion: they'll need your email address, product, model#,
>> and serial#. tell them your problem, describe system components,
>> conditions you have seen the problem, etc., and what you would like
>> them to do.
>
> Thanks I will give it a try
>
> Michel
I will take my words back
I had in 3 hrs reply for chaintechusa
But what about all the dead links on the chaintech webside.
and no reply from the support form on that side
Michel >> Stay informed about: Chaintech Support A+ |
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External
Since: Sep 14, 2005
Posts: 13
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(Msg. 7) Posted: Wed Oct 26, 2005 7:54 pm
Post subject: Re: Chaintech Support A+ [Login to view extended thread Info.]
Archived from groups: per prev. post (more info?)
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On Tue, 25 Oct 2005 11:14:32 +0200, Michel
<nospamatmweijts RemoveThis @hotmail.com> wrote:
>Michel schreef:
>> treefrog schreef:
>>
>>> On Mon, 17 Oct 2005 08:27:46 +0200, Michel
>>> <nospamatmweijts RemoveThis @hotmail.com> wrote:
>>>
>>>
>>>> treefrog schreef:
>>>>
>>>>> I posting this because I can't believe what great service I received
>>>>> from Chaintech service support, and since you are reading this group,
>>>>> I figured you ought to know. I don't work for Chaintech or any of its
>>>>> affiliates - I'm just a plain vanilla consumer.
>>>>>
>>>>
>>>> And now my story:
>>>>
>>>> I send a simple email to Chaintech support about Mainboard CPU support.
>>>>
>>>> AFTER 3 Mails still no answer
>>>>
>>>> You call that great service !!!
>>>>
>>>> Michel
>>>
>>>
>>>
>>> Try this: service RemoveThis @chaintechusa.com
>>> just a suggestion: they'll need your email address, product, model#,
>>> and serial#. tell them your problem, describe system components,
>>> conditions you have seen the problem, etc., and what you would like
>>> them to do.
>>
>> Thanks I will give it a try
>>
>> Michel
>I will take my words back
>
>I had in 3 hrs reply for chaintechusa
>
>But what about all the dead links on the chaintech webside.
>and no reply from the support form on that side
>
>Michel
I think the chaintech web site is in Taiwan, and probably maintained
by people there. I don't know if the links are dead or not, but
everything I've ever downloaded from the Taiwan site has been
s--l--o--w--. That email is to their US support (a company called BTC,
I think.) Glad it worked for you, too. >> Stay informed about: Chaintech Support A+ |
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