The saga of the dead hard drive

philo wrote:
 > "Robert Downes" <nospamplease.TakeThisOut@see.my.signature.con> wrote in message
 > news:402e3b55$0$51269$65c69314@mercury.nildram.net...
  >> The fun with that dead drive never ends...
  >>
 >
 > I already told you on your last post to just go to the Maxtor website
 > and get an RMA...they have you run a diagnostic and then issue the
 > number... you do not even need a receipt!
 >
 > I just got a brand new replacement from Maxtor...it was delievered to
 > my door
 > about a week or so after I sent in the defective drive. The RMA
 > process took just a few minutes.

Ditto. Six days to have a new replacement cross shipped from California to
Canada.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

philo wrote:
 > "Robert Downes" <nospamplease DeleteThis @see.my.signature.con> wrote in message
 > news:402e3b55$0$51269$65c69314@mercury.nildram.net...
 >
  >>The fun with that dead drive never ends...
  >>
 >
 >
 > I already told you on your last post to just go to the Maxtor website
 > and get an RMA...they have you run a diagnostic and then issue the number...
 > you do not even need a receipt!
 >
 > I just got a brand new replacement from Maxtor...it was delievered to my
 > door
 > about a week or so after I sent in the defective drive. The RMA process took
 > just a few minutes.

If it weren't for the fact the drive had died within half an hour, I'd
agree that returning on warranty was the reasonable action.

But to request a return to vendor and have so much trouble is not
acceptable. What if the item was one that a manufacturer did not offer a
warranty for? I think it's important to know whether a vendor is
prepared to offer the service required of them by law. To be fair, the
vendor in question is finally processing the return, albeit rather late
and rather incompetently. I really did write "PLEASE RETURN" in big
letters, and they seem to have missed it.

As to the Maxtor RMA taking only a few minutes, I could not get PowerMax
to get a diagnostic code out of the drive because it was no longer
showing up on the system. Maxtor do still offer an RMA process for cases
like this, which is good to know, but it takes manual intervention, and
it took two days to get a reply from Maxtor on the subject, by which
time the vendor had issued an RMA.
--
Bob
London, UK
echo Mail fefsensmrrjyaheeoceoq\! | tr "jefroq\!" "@obe.uk"<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

Robert Downes wrote:

 > philo wrote:
  >> "Robert Downes" <nospamplease RemoveThis @see.my.signature.con> wrote in message
  >> news:402e3b55$0$51269$65c69314@mercury.nildram.net...
  >>
   >>>The fun with that dead drive never ends...
   >>>
  >>
  >>
  >> I already told you on your last post to just go to the Maxtor website
  >> and get an RMA...they have you run a diagnostic and then issue the
  >> number... you do not even need a receipt!
  >>
  >> I just got a brand new replacement from Maxtor...it was delievered to my
  >> door
  >> about a week or so after I sent in the defective drive. The RMA process
  >> took just a few minutes.
 >
 > If it weren't for the fact the drive had died within half an hour, I'd
 > agree that returning on warranty was the reasonable action.
 >

Path of least resistance, why make things more difficult than they have to
be? If a vendor drags his feet, just move onto the next step. Life's too
short to -create- problems
--

Stacey<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

On Sat, 14 Feb 2004 18:22:34 +0000, Robert Downes
<nospamplease.DeleteThis@see.my.signature.con> wrote:


 >As to the Maxtor RMA taking only a few minutes, I could not get PowerMax
 >to get a diagnostic code out of the drive because it was no longer
 >showing up on the system. Maxtor do still offer an RMA process for cases
 >like this, which is good to know, but it takes manual intervention, and
 >it took two days to get a reply from Maxtor on the subject, by which
 >time the vendor had issued an RMA.

The easiest course to take with Maxtors is:

Try drive, either it generates code or isn't able to run the test.
CALL Maxtor. Have them cross-ship a new drive, charged to a credit card.

You then have the replacment drive and the packing material from it to
return the defective drive... IIRC, you have 30 days to return the bad
drive to them.<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

On Sun, 15 Feb 2004 03:56:22 GMT, kony <spam.TakeThisOut@spam.com> wrote:

 >On Sat, 14 Feb 2004 18:22:34 +0000, Robert Downes
 ><nospamplease.TakeThisOut@see.my.signature.con> wrote:
 >
 >
  >>As to the Maxtor RMA taking only a few minutes, I could not get PowerMax
  >>to get a diagnostic code out of the drive because it was no longer
  >>showing up on the system. Maxtor do still offer an RMA process for cases
  >>like this, which is good to know, but it takes manual intervention, and
  >>it took two days to get a reply from Maxtor on the subject, by which
  >>time the vendor had issued an RMA.
 >
 >The easiest course to take with Maxtors is:
 >
 >Try drive, either it generates code or isn't able to run the test.
 >CALL Maxtor. Have them cross-ship a new drive, charged to a credit card.
 >
 >You then have the replacment drive and the packing material from it to
 >return the defective drive... IIRC, you have 30 days to return the bad
 >drive to them.

I don't deal much with Maxtor...but that's exactly what I do with
Western Digital. If I pay for the extra in shipping, I can get a
replacement drive the very next morning.

And as you say, Kony, you've then got the box to ship the old one
back.

Personally, I don't think he knows what the hell he's doin'. I didn't
read ANYWHERE where he installed the SATA drivers...but I may have
missed it.


Have a nice week...

Trent

Follow Joan Rivers' example --- get pre-embalmed!<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

Trent© wrote:
 > Personally, I don't think he knows what the hell he's doin'. I didn't
 > read ANYWHERE where he installed the SATA drivers...but I may have
 > missed it.

Trent, you do not need to install drivers for the SATA ports under the
control of the Southbridge chip (which controls the parallel drives too,
so Windows already has a driver for that). I.e. ports SATA 1-2.

See, for instance:

<a style='text-decoration: underline;' href="http://www.techsupportforum.com/computer/topic/11547-1.html" target="_blank">http://www.techsupportforum.com/computer/topic/11547-1.html</a>

and

<a style='text-decoration: underline;' href="http://forums.devhardware.com/showthread.php?threadid=16431&s=7abde1397bbf5d28dd0c4c2ef53c003b" target="_blank">http://forums.devhardware.com/showthread.php?threadid=16431&s=7abde139...f5d28dd</a>

If I had wanted to connect the drive to the SATA 3-6 ports, or if I had
wanted to use two drives in a RAID configuration I would have needed to
hit F6 and install drivers. (It's important to install drivers if you
intend to use RAID at some point in the future, too.)

However, I have no intention of using RAID on this machine, and Windows
recognised the drive immediately, so I went ahead with the installation.
Despite the strange noise, the Windows system was running fully for half
an hour, across several reboots.

The vendor has tested the drive and confirmed that it is faulty. Why are
you being hostile towards me?

 > Have a nice week...

I'll try, but you're making it hard.
--
Bob
London, UK
echo Mail fefsensmrrjyaheeoceoq\! | tr "jefroq\!" "@obe.uk"<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive 

Stacey wrote:
 > Path of least resistance, why make things more difficult than they have to
 > be? If a vendor drags his feet, just move onto the next step. Life's too
 > short to -create- problems

I know, you're right.

But I've currently got far too much time on my hands (web developer,
anyone?), and you've gotta agree that it's annoying when a company seem
to be ignoring you.
--
Bob
London, UK
echo Mail fefsensmrrjyaheeoceoq\! | tr "jefroq\!" "@obe.uk"<!-- ~MESSAGE_AFTER~ -->
 >> Stay informed about: The saga of the dead hard drive